Complaints Procedure for Polished Prose AI

At Polished Prose AI, we strive to provide excellent services, and customer satisfaction is of the utmost importance to us. If you are dissatisfied with any aspect of our services, please follow the steps outlined in this Complaints Procedure. We are committed to addressing and resolving complaints in a fair and timely manner.

1. Initial Contact If you have a complaint or concern, please contact us as soon as possible. We encourage you to reach out directly via email at team@polishedproseai.com or through our contact page on the website. Please provide as much detail as possible about your concern, including:

  • Your name and contact information.

  • A description of the issue.

  • The relevant service(s) or product(s) involved.

  • Any relevant dates or timelines.

  • Any correspondence or documentation related to the issue.

2. Acknowledgment of Complaint Once we receive your complaint, we will acknowledge receipt within 48 hours. In this acknowledgment, we will confirm that we have received your complaint and will provide you with a timeline for resolving the issue. This timeline may vary depending on the nature of the complaint, but we aim to resolve complaints within 5-10 working days.

3. Investigation After acknowledging your complaint, we will investigate the matter thoroughly. This may involve reviewing relevant details, including your order, any communication exchanged, and our service delivery. We may contact you for further clarification if necessary.

During the investigation, we will:

  • Review the facts and circumstances surrounding the issue.

  • Identify any steps that may need to be taken to address the situation.

  • Ensure we treat all parties involved fairly.

4. Resolution Once our investigation is complete, we will provide you with a resolution. We will outline any steps we are taking to rectify the issue, which may include:

  • Offering a full or partial refund (if applicable).

  • Providing a replacement service or additional revisions (if applicable).

  • Any other actions that would resolve the issue and prevent similar occurrences in the future.

We will strive to resolve your complaint in a manner that is both fair and satisfactory for all parties.

5. External Mediation (If Necessary) In the rare event that a complaint cannot be resolved internally, we will consider referring the matter to an external mediator or relevant regulatory body for assistance. We will work with the mediator or body to resolve the complaint in accordance with their guidelines. This step would be taken if both parties cannot reach a satisfactory solution after internal escalation.

6. Feedback We welcome any feedback you may have about your experience, including suggestions on how we can improve our services. After the complaint is resolved, we may follow up with you to ensure you are satisfied with the resolution and to learn from your experience.

Contact Details for Complaints:

  • Email: team@polishedproseai.com

We value your feedback and are committed to improving our services based on your experiences. Thank you for bringing your concerns to our attention.