Terms and Conditions

Last Updated: 10/11/2024

Welcome to Polished Prose AI! These Terms and Conditions ("Terms") govern the use of our website and services ("Services"). By using this website and making purchases, you agree to these Terms.

1. Acceptance of Terms By accessing or using the website at www.polishedproseai.com (the "Site"), you agree to comply with these Terms and Conditions and any applicable laws. If you do not agree with these Terms, you should not use the Site or purchase our services. Any continued use of the Site after changes to these Terms constitutes your acceptance of those changes.

2. Services Polished Prose AI provides professional writing, editing, and content services, including but not limited to letter writing, resume crafting, email drafting, website content creation, biography writing, proofreading and editing, case study and testimonial writing, blog writing and content marketing, comprehensive Legal Letter drafting for legal matters, formal complaints, appeals, dispute resolution, or communications with organizations or ombudsmen and other customized services. Services are provided as described on the website, and additional services may be offered at our discretion. Services provided may be supported by AI tools like ChatGPT, Canva and Grammerly to enhance the quality, efficiency, and accuracy of deliverables. By engaging our services, clients acknowledge and consent to the use of AI as part of our service process. Polished Prose AI offers pro bono services as part of our commitment to accessibility and community support. These services are provided free of charge to eligible individuals and organizations, as determined solely by Polished Prose AI.

2.1. Use of AI Technology Polished Prose AI may use advanced AI technology, including but not limited to OpenAI’s ChatGPT, Canva and Grammarly to assist in providing high-quality writing, editing, and content generation services. This AI technology is employed solely to enhance service efficiency and accuracy while maintaining client confidentiality and the overall quality of our deliverables. By engaging our services, clients acknowledge and consent to the use of AI tools as part of our service process. Polished Prose AI uses AI technology to assist in service delivery while adhering to strict confidentiality standards. We limit the information inputted into AI tools to non-sensitive details necessary to fulfill the service, ensuring that client confidentiality is maintained at all times.

3. Eligibility and Age Restriction By accessing or using the services provided by Polished Prose AI, you confirm that you are at least 18 years of age or have obtained parental/guardian consent if under 18. If you are under 18, you are prohibited from using our services, and we reserve the right to suspend or terminate any accounts or services related to users who fail to meet this requirement. Polished Prose AI may request proof of age from any user at any time, and we may suspend or terminate access if this requirement is not met. By using our services, you represent that you have the legal capacity to enter into this agreement and are not prohibited by any law from doing so. Eligibility for pro bono services is assessed on a case-by-case basis based on criteria outlined on our website. Applicants may be required to provide supporting documentation to verify eligibility.

4. Pricing and Payment All prices listed on the Site are in Pounds Sterling (£), and payments are processed through third-party payment providers such as Squarespace Payments, Stripe, and PayPal. You agree to pay all applicable fees for the services you order. Payment must be made in full before any work is commenced. All fees are exclusive of any applicable taxes (including VAT), which will be added at the checkout stage if applicable. You are responsible for any payment processing fees or charges incurred by your selected payment method.

5. Delivery Times The delivery time for services is specified at the time of purchase and depends on the complexity of the service. We aim to deliver all services within the specified time frame, but delays may occur due to unforeseen circumstances such as technical issues, higher-than-expected demand, or events outside our reasonable control. In such cases, we will notify you as soon as possible and provide a revised delivery estimate. We are not responsible for delays caused by factors beyond our control. Services such as, but not limited to, biographies and case studies might require longer turnaround times due to collaboration with the client.

6. Revisions and Minor Changes Depending on the package chosen, revisions and minor changes are offered for services. Clients can request revisions within the scope of their package. Revisions will be treated as an opportunity to refine the content and must be reasonable in nature. The number of revisions and the extent of changes allowed will be clearly stated on the service page. Revisions outside of the original scope may incur additional fees.

7. Cancellations and Refunds Policy Refund requests must be made within 14 days of purchase and will be evaluated on a case-by-case basis. Refunds may be provided in cases where the service was not delivered as described or agreed upon. No refunds will be issued once work has commenced, except at the discretion of Polished Prose AI. If a project has been completed and the client is unsatisfied, up to three revisions may be requested (as per the chosen package), with further adjustments provided at the discretion of Polished Prose AI. This refund policy does not affect statutory rights that may apply under UK consumer protection laws. Refunds will not be granted for services that have been partially or fully delivered unless agreed upon due to an issue directly caused by Polished Prose AI.

8. Dispute Resolution If a dispute arises regarding any transaction or service, clients are encouraged to contact Polished Prose AI directly to discuss and resolve the issue amicably. If an agreement cannot be reached, the dispute will be governed by the laws of England and Wales, and any unresolved issues may be brought to arbitration or small claims court, as appropriate and in accordance with applicable laws. The jurisdiction for disputes shall be exclusively within the courts of England and Wales. Any claims or disputes must be raised within 12 months from the date the cause of action arose.

9. Intellectual Property Once payment has been made in full, all rights to the final content produced by Polished Prose AI are transferred to the client, unless otherwise agreed. You may use the content for personal or professional purposes. You may not sell, distribute, sublicense, or otherwise transfer ownership of the content without prior written consent from Polished Prose AI. We retain the right to use non-identifiable portions of the content, such as text snippets or excerpts, for marketing purposes, including portfolio samples, client testimonials, or promotional materials, unless the client specifically requests confidentiality in writing. Content created through pro bono services is owned by the client unless otherwise agreed in writing. Polished Prose AI may use anonymized examples for training or marketing purposes unless the client expressly requests otherwise.

10. Limitation of Liability and Liability for Content Use Polished Prose AI shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use or inability to use the services, or any other matter relating to the services provided. This includes any damages related to the use of specialized content types such as blogs, case studies, biographies, or legal letters, particularly if these contents are used for marketing, public relations, legal purposes, or other business-related activities. Polished Prose AI accepts no liability for any losses, damages, or adverse consequences resulting from pro bono services. Polished Prose AI provides professional letter drafting services intended to assist clients in formal communication and dispute resolution. However, Polished Prose AI is not liable for any legal outcomes, actions, or consequences resulting from the use of these letters. The service does not constitute legal advice, and clients are encouraged to seek legal counsel as needed. You acknowledge that the services provided are intended as guidance and should not be relied upon as a sole source for legal, medical, or professional advice. In no event will Polished Prose AI be liable for loss of profits, business interruption, or any other type of economic loss. Our total liability is limited to the amount paid by the client for services rendered. While we strive for accuracy and quality, Polished Prose AI makes no guarantee that content generated with the assistance of AI, such as ChatGPT, Canva and Grammarly will be completely free of errors, inaccuracies, or omissions. Clients agree that AI-generated content is used at their discretion, and Polished Prose AI shall not be held liable for any direct, indirect, or consequential damages resulting from AI-generated content. Pro bono services are subject to availability and are limited to specific types of work as detailed on our Pro Bono Services page. Polished Prose AI reserves the right to refuse, limit, or terminate pro bono assistance at any time, for any reason, including but not limited to misuse of services or failure to meet eligibility criteria.

11. Force Majeure Polished Prose AI is not liable for any delay or failure to perform any part of the service due to circumstances beyond our reasonable control, including, but not limited to, acts of nature, government restrictions, internet or telecommunication failures, or other unforeseen events. Force Majeure events include, but are not limited to, natural disasters, war, terrorism, government actions, labour strikes, internet disruptions, pandemics, or any other events outside the reasonable control of Polished Prose AI that may prevent the delivery of services.

12. Right to Refuse Service Polished Prose AI reserves the right to refuse, cancel, or terminate services at any time if it is deemed necessary, with or without notice. This includes, but is not limited to, situations where a user provides misleading information, engages in fraudulent activities, violates these Terms, or engages in behaviour that may harm our reputation or business. We also reserve the right to suspend accounts or services if we suspect any violation of these Terms or illegal activities.

13. No Guarantee of Results While we strive to achieve high-quality outcomes, Polished Prose AI does not guarantee specific results, such as acceptance, job placement, or approval of documents created. The success of the services depends on multiple factors outside our control, including user input, external review processes, and the subjective nature of the work. Polished Prose AI cannot guarantee that any content or service will be successful in achieving specific outcomes. Pro bono services are provided "as-is" without any warranties or guarantees regarding results or outcomes.

14. Governing Law These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in England and Wales. If you are outside England and Wales, you consent to the jurisdiction and venue of England and Wales courts for any disputes.

15. Amendments Polished Prose AI reserves the right to modify or update these Terms at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Users will be notified of significant changes via a prominent notice on the website or email. By continuing to use our services after any changes to these Terms, you agree to the modified Terms.

16. Consumer Rights Nothing in these Terms affects your statutory rights as a consumer under UK law, including your right to a refund, repair, or replacement in cases of faulty goods or services. If you have any issues with our services, you can contact us in accordance with our complaints process.

17. Data Protection and Privacy Polished Prose AI is committed to protecting your personal data. By using our services, you consent to the collection and processing of your personal data in accordance with our Privacy Policy, which is available on our website. We comply with all relevant data protection laws, including the General Data Protection Regulation (GDPR) for users in the UK and EU.

18. User Conduct By using our services, you agree not to engage in any unlawful activities, including but not limited to: uploading or submitting unlawful content, engaging in fraud, or violating any applicable laws, including intellectual property rights. You also agree not to interfere with or disrupt the operation of our services or website, or to conduct any actions that could damage our business.

19. Cookies Policy For information on how we use cookies, please refer to our Cookies Policy. By continuing to use our Site, you consent to our use of cookies as outlined.

20. Indemnity Clause The client agrees to indemnify and hold harmless Polished Prose AI from any claims, losses, damages, or liabilities arising from the use of the services, including third-party claims, or any breach of these Terms. This includes any violation of laws, intellectual property rights, or misuse of content provided by Polished Prose AI.

21. Non-Compete or Non-Solicitation For a period of 12 months after using our services, the client agrees not to directly solicit or engage in any competitive activity with Polished Prose AI, including attempting to hire our employees or contractors.

22. Termination We reserve the right to terminate or suspend your access to our services if you violate any terms or conditions, at our discretion. Upon termination, you will lose access to the services, and all outstanding fees must be settled. Polished Prose AI is not liable for any loss of service due to termination, and any pre-paid fees will not be refunded unless otherwise stated in our Refund Policy.

23. Client Feedback By providing feedback, reviews, or testimonials, you grant Polished Prose AI the right to use, display, and distribute your comments in marketing, promotional materials, and on our website, unless otherwise stated. Feedback may be edited for clarity or length.

Terms of Service Disclaimer
Our Terms of Service outline the conditions for using our website and services. By accessing and using our site, you agree to be bound by these terms. We reserve the right to modify, update, or revise these Terms of Service at any time without prior notice. It is your responsibility to review these terms periodically to stay informed of any changes.

The information and content provided on this website are intended for general informational purposes only and do not constitute professional advice. While we strive to ensure the accuracy of the content, we make no guarantees regarding the completeness, reliability, or suitability of the information provided for any particular purpose. We recommend that you seek appropriate professional advice based on your specific circumstances before making decisions.

We disclaim any liability for damages or losses arising from the use or misuse of this website and its contents. This includes, but is not limited to, any indirect, incidental, or consequential damages that may result from reliance on the information presented. By using the site, you acknowledge and agree to assume full responsibility for any risks associated with the use of the website or any reliance placed on its content.